Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How fresh is the coffee when it arrives?
We roast our beans in small batches daily. Every bag is stamped with a 'Roasted On' date to ensure you receive your coffee at peak flavor profile, typically within 3-5 days of roasting.
What is the best way to store Code Black Coffee?
To maintain freshness, store your beans in a cool, dark place in an airtight container. Avoid the fridge or freezer, as moisture and odors can compromise the delicate oils and flavor notes.
Do you offer international shipping?
Yes, we ship our premium coffee worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.
Can I modify or cancel my subscription?
Absolutely. You can pause, skip, or cancel your coffee subscription at any time through your account dashboard. Changes must be made at least 48 hours before your next scheduled roast date.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 7 days for a resolution.
Are your coffee beans ethically sourced?
Yes, we pride ourselves on direct-trade relationships. We work closely with farmers to ensure fair wages and sustainable farming practices that protect both the environment and the local communities.